Review by Anne Kennedy

I stumbled on the Scotland Continuity website by chance and was intrigued at the idea of the Breakfast Surgeries; my colleague Aileen Smith and I decided to attend the meeting on 25 January which was held conveniently close to our building.

We both found it a useful event even for someone who would be regarded as experienced in Business Continuity - we are perceived as "the experts" by others, but we consider ourselves "paper experts" only as we've never had to deal with anything other than minor disruptions.

We both picked up useful reminders about cascading information to new and existing staff - it's better to have moans "not Business Continuity again" than trying to update people during an emergency. Our location like many others in Edinburgh has been affected by the ongoing tram works and what we originally planned had to be adapted because of forces outwith our control to make sure our Business Continuity Plans remain fit for purpose.

And finally we were reminded about not looking too much at the emergency side of an incident, but to focus on the recovery of our business.

I would have no hesitation in recommending the surgeries to anyone who has to think about Business Continuity whether you are an amateur or expert!

Gordon, Niall and I popped along to Hamilton earlier this week to attend ICM's Cloud Computing event.   Well worth the time out of the office. 

A refreshing change from the usual buzz words and cloud hype we normally get thrown at us, ICM successfully explained the cloud through the use of informative demonstrations and examples. It's rare indeed to receive such useful information without enduring a lengthy sales pitch, but even this was nowhere to be seen, commendable indeed!

ICM offered event attendees a free Cloud Consulting Engagement meeting.  They have kindly agreed that we can extend this offer to all Scottish Continuity Members.  To find out more visit - http://www.icm.co.uk/cloud-consulting-engagement.asp or email enquiries@icm.co.uk  

Summary of event:

ICM's Cloud Computing event, focussing on Profitability, Growth and Security came to Hamilton yesterday and was supported by the Scottish Continuity Group.  Local organisations heard from industry expert Manek Dubash who defined the types of cloud services, adoption rates, expectations and predictions for the future.  Manek who has over 25 years' experience as a journalist in the IT industry, shared his thoughts on where cloud computing came from and where it is likely to go in the future.

He was followed by Mike Osborne, Managing Director: Availability Solutions & Development at ICM who presented 4 case studies and discussed the specific benefits that those customers enjoyed by moving to a cloud model.   To give a rounded view he then discussed the risks and pitfalls to avoid, in a sessions entitled Cloud Computing: The Good, The Bad and The Ugly.  An interesting thought that he planted was to consider how once you're in the cloud, how you would exit the cloud.  This he argued encourages you to think through some of the important questions about data security, sovereignty and recoverability.

Nick Chadbourne, MD of Synpase Learning used a number of videos - some highly amusing - to describe the social, technological and financial influences that led his organisation to adopt a cloud model.  A new business start-up that places 16-24 year old NEETs (Not in Employment, Education or Training) into work, he shared ideas on young people's expectations of technology in the work place and the types of skills employers look for to resource the jobs of tomorrow.  Synpase needed to set up multiple call centres with telephony and IT, without wanting to invest a large amount in capital expenditure. 

The show-piece of the event was a live demonstration of ICM's Cloud Mobility solution.   The Hosting and Cloud team demonstrated how workers can use a virtual desktop solution to make them more productive and balance their work and home lives.   In the example, the user is dynamically allocated the appropriate desktop resource depending on the type of machine they're using and the applications and data they're trying to access.   Despite the saying in the industry never to work with ?children animals and live technology' the demonstration was a massive success and generated a lot of interest.

Finally Martin O'Donnell, Director of Hosting and Cloud Services at ICM explained the process of translating customer's business requirements into a bespoke cloud solution that delivers, financially and technically.

Good News & Bad News!...

Bad News - Today was our last Breakfast Surgery for 2011.

Good News - Look out for dates & venues for 2012.  We hope to introduce alternative locations and some evening sessions.  Ideas and feedback from members always welcome.

Review from John Boyle, Lloyds TSB

"I would like to thank the Scottish Continuity Group for an enjoyable and interesting Breakfast Surgery. Not only was the coffee great but the conversation was refreshing and encouraging. It is great to be able to bounce ideas, experiences and similar challenges encountered in Business Continuity from different businesses.

I originally went along to the Breakfast Surgery primarily to meet fellow Business Continuity practitioners and to introduce myself. I was pleasantly surprised by the fact that, having worked in Business Continuity for many years and despite answering "Yes" to all the questions on the flyer regarding Disaster Recovery Planning, I went away from the Breakfast Surgery on a mission to review my Disaster Recovery Plans and processes. It is enjoyable to have these informal and relaxed sessions and still be able to learn from each other. I would fully endorse and recommend the brilliant Breakfast Surgeries to all the Scottish Business community. The wealth of knowledge and experience at these FREE Surgeries is remarkable and I would encourage all to participate.

Ah - an interesting story on the BCC theorising that it is better to be pessimistic and have your low expectations always met than to be optimistic and disappointed.

I won't be following it but there are some interesting religious and philosophical precedents.

Incompatibility between our big aspirations and the reality of life is bound to disappoint unless we learn to be a bit more gloomy, says Alain de Botton.

Today I want to advance the unusual idea that we'd be a great deal more cheerful if we learnt to be a little more pessimistic.

And, from a completely secular point of view, I'd like to suggest that in the passages before they go on to promise us salvation, religions are rather good at being pessimistic. For example, Christianity has spent much of its history emphasising the darker side of earthly existence.

Yet even within this sombre tradition, the French philosopher Blaise Pascal stands out for the exceptionally merciless nature of his pessimism. In his book the Pensees, Pascal misses no opportunities to confront his readers with evidence of mankind's resolutely deviant, pitiful and unworthy nature.

Scientific advances make us optimistic

In seductive classical French, he informs us that happiness is an illusion. "Anyone who does not see the vanity of the world is very vain himself," he says. Misery is the norm, he states: "If our condition were truly happy we should not need to divert ourselves from thinking about it." And we have to face the desperate facts of our situation head on. "Man's greatness," he writes, "comes from knowing he is wretched."

Given the tone, it comes as something of a surprise to discover that reading Pascal is not at all the depressing experience one might have presumed. The work is consoling, heartwarming and even, at times, hilarious.

For those teetering on the verge of despair, there can paradoxically be no finer book to turn to than one which seeks to grind man's every last hope into the dust. The Pensees - far more than any saccharine volume touting inner beauty, positive thinking or the realisation of hidden potential - has the power to coax the suicidal off the ledge of a high parapet.

If Pascal's pessimism can effectively console us, it may be because we are usually cast into gloom not so much by negativity as by hope. It is hope - with regard to our careers, our love lives, our children, our politicians and our planet - that is primarily to blame for angering and embittering us.

Nuture and educate

The incompatibility between the grandeur of our aspirations and the mean reality of our condition generates the violent disappointments which rack our days and etch themselves in lines of acrimony across our faces. Hence the relief, which can explode into bursts of laughter, when we finally come across an author generous enough to confirm that our very worst insights, far from being unique, are part of the common, inevitable reality of mankind.

Our dread that we might be the only ones to feel anxious, bored, jealous, perverse and narcissistic turns out to be gloriously unfounded, opening up unexpected opportunities for communion around our dark realities.

We should honour Pascal, and the long line of pessimistic writers to which he belongs, for doing us the incalculably great favour of publicly and elegantly rehearsing the facts of our sinful and pitiful state. This is not a stance with which the modern world betrays much sympathy, for one of its dominant characteristics and - in my opinion - its greatest flaw is its optimism.

Despite occasional moments of panic, most often connected to market crises, wars or pandemics, the secular contemporary world maintains an all but irrational devotion to a narrative of improvement, based on a quasi-messianic faith in the three great drivers of change - science, technology and commerce.

Material improvements since the mid-18th Century have been so remarkable and have so exponentially increased our comfort, safety, wealth and power, as to deal an almost fatal blow to our capacity to remain pessimistic - and therefore, crucially, to our ability to stay sane and content.

It has been impossible to hold on to a balanced assessment of what life is likely to provide for us when we have witnessed the cracking of the genetic code, the invention of the mobile phone, the opening of Western-style supermarkets in remote corners of China and the launch of the Hubble telescope.

Naivety and credulousness

Yet while it is undeniable that the scientific and economic trajectories of mankind have been pointed firmly in an upward direction for several centuries, you and I do not comprise mankind. None of us as individuals can dwell exclusively amidst the ground-breaking developments in genetics or telecommunications that lend our age its distinctive and buoyant prejudices.

Continue reading the main story

"Start Quote

A pessimistic world view does not have to entail a life stripped of joy"

End Quote

We may derive some benefit from the availability of hot baths and computer chips, but our lives are no less subject to accident, frustrated ambition, heartbreak, jealousy, anxiety or death than were those of our medieval forebears. But at least our ancestors had the advantage of living in a religious era which never made the mistake of promising its population that happiness could ever make a permanent home for itself on this earth.

The secular are at this moment in history a great deal more optimistic than the religious - something of an irony given the frequency with which the religious have been derided by the non religious for their apparent naivety and credulousness. It is the secular whose longing for perfection has grown so intense as to lead them to imagine that paradise might be realised on this earth after just a few more years of financial growth and medical research.

With no evident awareness of the contradiction they may, in the same breath, gruffly dismiss a belief in angels while sincerely trusting that the combined powers of the IMF, the medical research establishment, Silicon Valley and democratic politics will together cure the ills of mankind.

The benefits of a philosophy of pessimism are to be seen in relation to love. Christianity and Judaism present marriage not as a union inspired and governed by subjective enthusiasm but rather, and more modestly, as a mechanism by which individuals can assume an adult position in society and thence, with the help of a close friend, undertake to nurture and educate the next generation under divine guidance.

Capacity for appreciation

These limited expectations tend to forestall the suspicion, so familiar to secular partners, that there might have been more intense, angelic or less fraught alternatives available elsewhere. Within the religious ideal friction, disputes and boredom are signs not of error, but of life proceeding according to plan.

These religions do recognise our desire to adore passionately. They know of our need to believe in others, to worship and serve them and to find in them a perfection which eludes us in ourselves. They simply insist that these objects of adoration should always be divine rather than human.

Increased wealth makes us less pessimistic

Therefore they assign us eternally youthful, attractive and virtuous deities to shepherd us through life while reminding us on a daily basis that human beings are comparatively humdrum and flawed creations worthy of forgiveness and patience, a detail which is apt to elude our notice in the heat of marital squabbling.

Why can't you be more perfect? This is the incensed question that lurks beneath a majority of secular arguments. In their effort to keep us from hurling our curdled dreams at one another, religions have the good sense to provide us with angels to worship and lovers to tolerate.

A pessimistic world view does not have to entail a life stripped of joy. Pessimists can have a far greater capacity for appreciation than their opposite numbers, for they never expect things to turn out well and so may be amazed by the modest successes which occasionally break out across their darkened horizons.

I was recently very fortunate to be invited, along with past Chair Niall Kinloch, to the 2011 Business  Continuity Awards to present the BC Consultant of the Year award which was sponsored by Scottish Continuity.  The event took place at the impressive Hilton Park Lane Hotel in London and is unquestionably THE premier awards for the Business Continuity and IT Disaster Recovery industries.

I was struck not only by the glitz and glamour of a pukka awards ceremony (as a laddie fae Falkirk I haven't been to too many) and by the obvious professionalism and attention to detail behind the organisation of the event, but also by the enthusiasm and passion displayed by all the participating organisations and nominees.  Public sector, private sector, large resellers, small software companies, global IT and comms players - all were well represented and extremely motivated to achieve recognition by a panel of their peers. I hadn't fully realised how highly regarded and truly prestigious these accolades are, the competition had clearly been dedicated and fierce and all of the winners were justifiably proud of their achievements.

For me personally it was a wonderful opportunity to fly the Scottish Continuity flag, to catch up with friends and colleagues I hadn't seen for years, to meet up with people I have dealt with regularly over the last 10 or 11 years but hadn't actually ever met face to face and to make some useful new industry acquaintances . It was also a revelation how many different and varied players there are connected to our industry, and the massive investment in time, technology and good old blood, sweat and tears that has gone into facilitating the best possible corporate governance and resilience solutions into their organisations and clients.

A truly excellent event and an inspiring evening - I look forward to the Business Continuity Awards 2012!

#businesscontinuityawards

Debbie, Mary-Ellen and I showed up at Beanscene at 08:30am , ready and willing to answer questions, offer advice and provide a bacon roll and a coffee.

Sadly, nobody turned up but we used the time productively to discuss methods of publicising the next event which is in the diary for 27 July

1) Get a pop up stand to replace the one that went AWOL after the Crieff event

2) Publicise the event by putting flyers in Beanscene and asking if they can put it in their facebook site.

3) Publicise the event in LinkedIn

We also had a good discussion about Crisis Mgt scenario testing and also talked over possibilities for the Computer Security Incident Response Team seminar that I am organising with SIAF and guest speakers.

So - effective use of time and we can proudly say that we were there and ready to help.

Well - we have had our fair share of excuses from UK banks, Pension providers and Endowment Policy providers over loss of investments but this is a good one.... a peril of offshore investment worth considering??

India bank termites eat piles of cash

The termites are believed to have developed an expensive taste for money

Staff at an Indian bank have been blamed for allowing termites to eat their way through banknotes worth millions of rupees.

Staff at the bank, in the state of Uttar Pradesh, are reported to have been found guilty of "laxity".

The insects are believed to have chewed their way through notes worth some 10 million rupees ($225,000/£137,000).

A similar incident happened in 2008, when termites in Bihar state ate a trader's savings stored in his bank.

The State Bank of India says an enquiry into the latest incident has been held.

Replaced

"The branch management has been found guilty of laxity due to which the notes were damaged by termites in the Fatehpur branch of Barabanki district," State Bank of India Chief General Manager Abhay Singh told the Press Trust of India.

The State Bank of India has warned staff to be alert for money-grubbers

"Action will be taken against those responsible in the matter.

"As it was the bank's fault, it will bear the loss caused due to termites... there will be no loss to the public."

Ms Singh said that identity numbers on the majority of the notes were still intact, which meant that they could be replaced.

Bank officials discovered that the notes - which were kept in a strongroom - had been damaged by termites earlier this month.

Ms Singh said that directives had now been issued to all branches that stored currency in strongrooms to ensure that the condition of the cash is checked every two months.

Reports say that the branch where the money was stored was old, seldom properly cleaned and known to be a haven for termites.

"It was earlier brought to the notice of the management that termites were damaging files and furniture. Efforts are on to relocate the bank at some other place," Ms Singh said.

In the incident in Bihar in 2008, trader Dwarika Prasad lost his life savings after termites infested his bank's safe deposit boxes and ate them up.

Mr Prasad deposited currency notes and investment papers worth hundreds of thousands of rupees in a bank safe in the state capital Patna.

The bank said at the time that it had put up a notice warning customers of the termites.

A trader in the Indian state of Bihar has lost his life savings after termites infesting his bank's safe deposit boxes ate them up.

Dwarika Prasad had deposited currency notes and investment papers worth hundreds of thousands of rupees in a bank safe in the state capital Patna.

The bank says it put up a notice warning customers of the termites.

Mr Prasad says he did not see it in time as he did not go to the bank for months after the notice went up.

Bank officials admit they did not inform the customers individually about the termite problem.

'Shattered'

"I'm shattered. I do not know what to do as I had kept the money for my old age," Mr Prasad said.

The trader says he had deposited 450,000 rupees ($11,000) in currency notes, investment papers worth 232,000 rupees ($5,660) and some gold and silver jewellery in a safe deposit box of the government-owned Central Bank of India.

Mr Prasad says that relations with his wife and children were strained and he wanted to put the money in the safe box to keep it safe from them.

The locker had currency notes and documents worth thousands of dollars

He started using the safe box in September 2005.

He says when he opened it on 29 January, there was nothing in the safe except termite dust and remains of currency notes and that his investment papers were "badly perforated".

The white ants did not even spare the ornaments and their sheen has vanished, he says.

"I wrote to the head office of the Central Bank of India and the regional offices of the Reserve Bank of India," Mr Prasad says. "Even after two months, I'm waiting for a response from them."

'Not liable'

Bank authorities say they put up a notice, dated 8 May 2007, outside the locker room warning customers about the termite infestation.

They advised customers to remove their documents and papers from their safe.

"We received a few complaints of termites in safe deposit boxes so after putting on the notice, we got pesticides sprayed in the bank," said bank manager YP Saha.

Mr Saha says the customer cannot blame the bank because he did not find his locker broken or damaged.

"The bank is not liable for the deposits kept inside the safe as it is only when a locker is found broken that the bank is answerable," he said.

Bank authorities say they have forwarded Mr Prasad's complaint to higher authorities but they say he is not entitled to any compensation for his loss.

Yes - the dreaded IT Single Point Of Failure or SPOF - a really nice article on BBC caught my eye, highlighting the unknown delivery subsystems that underpin modern communications

A 75-year-old Georgian woman who says she has never even heard of the internet is facing a possible prison sentence for single-handedly cutting off the web to an entire country.

Hayastan Shakarian is accused of hacking through the cable that cut off Armenia's internet

Georgian police arrested Hayastan Shakarian after she allegedly hacked through a fibre optic cable that runs through Georgia to Armenia, while digging for copper.

With one stroke, the pensioner plunged 90% of internet users in Armenia into online darkness for nearly 12 hours.

The episode is a timely reminder that all it takes in our hi-tech world to shut down thousands of companies for a day is a determined old lady with a spade.

Huge reliance

Research carried out in October 2010 by Avanti Communications offered a snapshot of just how fundamental the internet had become to businesses.

The survey of companies worldwide suggested only 1% could function adequately without the internet.

More than a quarter (27%) of those surveyed said they could not function at all if the internet went down, and one in five said a week without being online would be the death of their company.

"In the past, network downtime might have prevented a batch of communication at the end of the day," says Chris Kimm, vice-president network field operations EMEA at Verizon Business.

"Today it could mean no phones, no e-mail, no customer database, no ordering systems, no supply chain visibility and effectively, no capability to conduct business."

Ian Finlay, group chief information officer at Claranet, says: "The key message is if you are going to avoid the worst you have plan for it and for each business the worst will be different."

Fibre optic cables that lie on top of utility pipes are at risk whenever work is done near them

Going underground

Oliver Pettit, from professional services company Deloitte, says key questions to network providers should include whether they can guarantee close to 100% network uptime.

"Moreover, companies should query how resilient the provider's network is to disruptions and what technology it has in place to support its services," he says.

Some solutions on offer are quite straightforward. One network provider, Geo, runs all its cable through the Victorian sewers in London.

This solves one of the major problems that makes telecoms lines in many countries susceptible to being cut - they are laid on top of utility pipes.

Not only does this mean they are mere centimetres under the ground - but whenever repairs are done to utilities, the workmen have to get past the fibre optic wires first, meaning inevitable incidences of cuts.

Clever solutions

Other technologies on offer to providers - which will in turn help their customer stay connected - are mind-boggling.

For example, a company called OptaSense offers to stop potential breaks in service by listening to any threats as they approach.

Network provider Geo runs all its cables through London's Victorian sewer system

Using advanced sonar techniques, the company converts the fibre optic cable carrying the precious internet signal into an acoustic microphone.

It can then tell the network provider exactly what is getting too close for comfort - be it a vehicle, human footsteps, digging or drilling.

Satellite back-up

Avanti Communications is one of a handful of companies that offer 24-hour instantaneous back-up via a dedicated satellite.

It launched its first satellite in November, which covers Europe, and plans to launch one covering the Middle East and India next year.

Chief executive David Williams says satellite technology will play an ever more important role in communications networks.

David Williams of Avanti thinks satellite technology is the future of networks

"Fibre optic cable costs around £150 per metre to dig, so building cable networks is incredibly expensive," he says.

"But one satellite can cover the whole of Europe - so wherever you are, it can get to you."

Financial protection

Insurance companies have been slow to jump on this bandwagon, but products are now becoming available to cover losses caused by network failure.

Alan Thomas, of insurer Hiscox, says each policy is bespoke.

"Insurers love statistics to determine risk, but we just don't have them because it's a young product," he says.

He adds that businesses have been slow to take up these policies but predicts a big increase in interest as soon as an outage leads a high-profile loss for a big company.

Future proofing

The future of networks is causing sleepless nights for IT professionals and policy makers alike.

The appetite for data across the globe is growing at an extraordinary rate and is putting an immense strain on the system.

"A lot of the basis of the internet today was invented 30 years ago," says Tim Fritzley, InTune Networks chief executive.

"In the 90's when people were envisioning the first part of the web even the most optimistic soothsayer never saw anything like social networking."

"They didn't see 10% of what is going on now," he says.

InTune is working with the Irish government on its Exemplar Network.

This aims to vastly increase network capability worldwide by enabling a single strand of fibre to carry not just one signal from one operator, but data from up to 80 telecoms and TV companies at once.

Developers are working furiously to make sure our increasing hunger for data does not mean a collapse of the system.

But whether this will protect users from marauding pensioners looking for copper remains to be seen.

The year is flying by and this month we have our first Royal Wedding of the year, no doubt a joyous occassion for many but an added complication for those of us involved in Business Continuity planning as we have to think about this added threat to our daily operations.

We deal in threats on a daily basis, whether it is severe weather, terrorism, demonstrations, issues with our IT infrastructure, mass staff absence etc, but what about the things we cannot plan for, the unknown unknowns? A term that is being used more frequently in the world of Business Continuity is Black Swan events, these types of event are a surprise (to the observer) and have a major impact, but after the event it is rationalised by hindsight.

When I wrote last month, I talked of the social unrest in the Middle East and North Africa (MENA) and flooding around the world. It seemed at the time that that things were pretty well as bad as they could get... they weren't. 8 days after my last posting, on 11 March an earthquake measuring 8.9 hit 130km off the East coast of Japan. Japan is used to earthquakes, it is an Island that sits where 4 tectonic plates meet - the Pacific Plate, the Othosk Plate, the Amurian Plate and the Phillipine Sea Plate. Earthquakes are a way of life to the Japanese, and they get on with things and do what they are meant to do when the earthquake alarms go off. Their buildings are built to withstand quakes, and 10m tsunami walls around most of the coast line are there to deal with any Tsuunamis. So what turned this into a Black Swan event?

The earthquake hit with such ferocity and power that the country dropped by 1m. As the quake was 130km out this allowed the Tsunami to create some momentum which led to 10m high waves, the 10m tsunami walls were now 9m, the water poured over and you will have all seen the pictures of the devastation that was caused. A wall of water became a wall of rubble, houses, cars, boats, anything in its path was taken and moved en masse. In hindsight, Japan was due a big earthquake, that would push the boundaries of what they had prepared for, but hindsight is a great thing to have. We will not know the full extent of impact of the earthquake for possibly years to come but already in Japan people are trying to go about their business and keep things operating.

So the question for all of us, is could they have planned for this, built bigger walls provided better protection for their nuclear power plants? Maybe, but as Business Continuity practitioners we know that it is almost impossible to plan for every eventuality, businesses who have to take time out from earning money to test and exercise like tests that mimic what is likely to happen, the more far fetched the less likely they are to buy into it, and make the exercise work. Our job is to push the boundary for them, take it further than it would normally go, introduce some "what if" scenarios that are plausible if not that likely and keep challenging our businesses to think about how they can keep calm and carry on. If a Black Swan event hits we need to have challenged our businesses previously so that they are in the best possible place to deal with the situation.

And why the linkage between Swan and Royal Weddings.... well swans are a protected bird, the long and the short of it is you need Royal assent to eat swan (Act of Swans 1482, but more recently with the Wild Creatures and Forest Law Act (1971)... unless of course you live in Orkney who are able to eat them under Udal / Norse Viking law!) So Swans and Royal Weddings will likely impact what we do in our day to day lives whether we like it or not, and the way 2011 has been going, sooner rather than later!

While working in Bangalore this week, the newspapers had a lot of stories about population growth - national, regional and by city. Projected growth for Karnakata State was to around 79  million and all will need power and water.

I was interested to note that Karnakata (the state Bangalore is in) has over 61 million people and Bangalore has well over 5 million inhabitants but is not classed as a big city.

In Edinburgh, we work within our parameters of geographical area and population, Glasgow being classed as the Scottish Gotham City and the population of Scotland is seen as an interesting statistic but irrelevant to our local plans.

Out here, power is supplied to a city larger than London which is growing at a fast pace. The weather is extreme, so air conditioning causes spikes and the city barely sleeps.

It brought home to me that while we have challenges when coping with city wide events, Mumbai with 19 million inhabitants (and monsoon floods that can lead to chest deep water in the streets) poses a different scale of risk and threat which has to be dealt with by practitioners like ourselves faced with BC planning for offshore operations.

I may pull together a workshop for people to talk about the challenges they have had to overcome when offshore locations have been added to their IT Service Continuity and Work Area Recovery resposibilities.

I was amazed by the "getting to work today" stories that I heard every morning. In the UK, they would have had a BBC News crew out interviewing them!

Cheers - Gordon